Purple Serene floral dress

Shipping & Return Policy Shipping Policy At Label Mandara, we strive to provide a seamless shopping experience with our efficient shipping services. Free Shipping: Enjoy free shipping on all prepaid orders above ₹3000. Dispatch Time: We dispatch orders within 3-7 days. Since we make products in smaller batches and sometimes only after the order is placed, most products are dispatched within 7 days of placing an order. Delivery Time: Orders usually take 5-10 working days to reach metros and tier I cities. For some pin codes, it might take a little more time. In case of delay, please contact us at [email address]. Order Tracking: You'll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via our tracking link. Please note that Label Mandara prepares orders based on preorders and handles each item with the utmost care to ensure they arrive in perfect condition. Returns and Exchange Policy At Label Mandara, we take great pride in the quality and craftsmanship of our products. Each order is prepared with utmost care and attention to detail, based on preorders. As a result, we do not accept returns. However, we are committed to ensuring your satisfaction and offer the following guidelines for exchanges: Exchange Eligibility: Items are eligible for exchange within 7 days of delivery. All items must be in their original condition—unworn, unused, with tags and labels intact, and in the same packaging. Non-Returnable Items: Due to the nature of our preorder process, we do not accept returns. This policy ensures that each item is crafted specifically for you with the highest standards. Exchange Process: To initiate an exchange, please contact our customer support team at [email address] with your order ID and details of the item you wish to exchange. Our team will guide you through the process and arrange for a pickup if necessary. Shipping Fees: For all second-time shippings, a shipping fee of ₹150 will be applicable. Alternatively, you can choose to self-ship the item to our address. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with your order ID and a photo of the received item. We will arrange for a reverse pickup and send you a replacement at no additional cost. Store Credits: In case of an exchange, store credits will be issued, which are 100% redeemable against future purchases and valid for one year.